Social Media Customer Service 50 SEO MCQs For Off-Page Social Media Marketing

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Welcome to our King Peedia. I'm Devendra Singh. If you're looking to master Social Media Marketing MCQs, you're in the right place. I'm provide 50 SEO multiple-choice questions all about social media customer service. These questions are super helpful for improving your off-page strategies. 

Whether you're getting ready for an interview or just want to level up your skills, these questions will teach you how to engage better with customers on social media.


social-media-customer-service-50-seo-mcqs



1. What is the primary goal of social media customer service?

   A) Increasing website traffic

   B) Improving search engine rankings

   C) Providing support and assistance to customers

   D) Generating leads for sales


   Answer: C) Providing support and assistance to customers


2. Which social media platform is commonly used for real-time customer service interactions?

   A) Facebook

   B) LinkedIn

   C) Pinterest

   D) Snapchat


   Answer: A) Facebook


3. What is the term for publicly addressing customer complaints or inquiries on social media platforms?

   A) Social listening

   B) Social engagement

   C) Social monitoring

   D) Social responsiveness


   Answer: B) Social engagement


4. Which social media platform is primarily used for professional networking and B2B customer service?

    A) Facebook

    B) Instagram

    C) LinkedIn

    D) Twitter


Answer: C) LinkedIn


5. How can businesses handle negative feedback on social media?

   A) Ignore it completely

   B) Delete the comment

   C) Respond promptly and professionally

   D) Block the user


   Answer: C) Respond promptly and professionally


6. What is the term for using social media channels to resolve customer issues privately?

   A) Public response

   B) Direct messaging

   C) Social listening

   D) Crisis management


   Answer: B) Direct messaging


7. Which social media metric is commonly used to measure customer service effectiveness?

   A) Likes

   B) Shares

   C) Response time

   D) Follower count


   Answer: C) Response time


8. How can businesses integrate social media customer service with their overall marketing strategy?

   A) By ignoring customer inquiries

   B) By limiting responses to positive feedback only

   C) By providing consistent and personalized responses

   D) By avoiding social media platforms altogether


   Answer: C) By providing consistent and personalized responses


9. What does SLA stand for in the context of social media customer service?

    A) Social Link Agreement

    B) Service Level Agreement

    C) Social Listening Assessment

    D) Service Level Announcement


    Answer: B) Service Level Agreement


10. How can businesses use social media to gather feedback from customers?

    A) By disabling comments on posts

    B) By asking open-ended questions

    C) By posting only promotional content

    D) By blocking negative comments


    Answer: B) By asking open-ended questions


11. Which of the following is an example of proactive social media customer service?

    A) Waiting for customers to initiate contact

    B) Addressing customer issues before they escalate

    C) Ignoring customer complaints

    D) Responding slowly to inquiries


    Answer: B) Addressing customer issues before they escalate


12. What role does transparency play in social media customer service?

    A) It encourages customers to share personal information

    B) It helps build trust and credibility with customers

    C) It increases the likelihood of negative feedback

    D) It decreases response time


    Answer: B) It helps build trust and credibility with customers


13. Which social media feature allows businesses to create private groups for customer support?

    A) Hashtags

    B) Stories

    C) Messenger

    D) Groups


    Answer: D) Groups


14. How can businesses use social media to provide self-service options for customers?

    A) By limiting access to customer support resources

    B) By providing educational content and FAQs

    C) By disabling messaging features

    D) By ignoring customer inquiries


    Answer: B) By providing educational content and FAQs


15. What is the significance of consistency in social media customer service?

    A) It leads to fewer customer interactions

    B) It increases brand visibility

    C) It improves customer satisfaction and trust

    D) It allows for sporadic responses


    Answer: C) It improves customer satisfaction and trust


16. Which social media platform is known for its use of direct messages for customer service?

    A) Instagram

    B) Twitter

    C) LinkedIn

    D) Pinterest


    Answer: B) Twitter


17. What should businesses do after resolving a customer issue on social media?

    A) Delete the original complaint

    B) Request the customer to follow the business

    C) Follow up to ensure satisfaction

    D) Ignore further communication


    Answer: C) Follow up to ensure satisfaction


18. Which of the following is NOT a best practice for handling customer complaints on social media?

    A) Acknowledge the issue publicly

    B) Redirect the customer to email for resolution

    C) Provide a genuine apology

    D) Offer a solution or compensation


    Answer: B) Redirect the customer to email for resolution


19. How can businesses use social media listening tools for customer service?

    A) To ignore customer feedback

    B) To track brand mentions and sentiment

    C) To decrease response time

    D) To delete negative comments


    Answer: B) To track brand mentions and sentiment


20. Which social media platform is commonly used for customer service in the B2B (business-to-business) sector?

    A) Facebook

    B) Instagram

    C) LinkedIn

    D) Snapchat


    Answer: C) LinkedIn


21. What is the primary goal of social media customer service?

    A) Building brand awareness

    B) Increasing website traffic

    C) Enhancing customer satisfaction

    D) Generating sales leads


    Answer: C) Enhancing customer satisfaction


22. What is the term used to describe the practice of providing customer service via social media messaging apps?

    A) Direct response

    B) Private communication

    C) Social inboxing

    D) Messaging support


    Answer: D) Messaging support


23. How can businesses handle negative feedback on social media?

    A) Respond with hostility

    B) Delete the comment

    C) Respond promptly and professionally

    D) Ignore the feedback


    Answer: C) Respond promptly and professionally


24. Which term refers to addressing customer complaints or inquiries on social media platforms?

    A) Social engagement

    B) Social monitoring

    C) Social responsiveness

    D) Social listening


    Answer: A) Social engagement


25. What is the term for using private messages on social media to resolve customer issues?

    A) Direct messaging

    B) Public response

    C) Social listening

    D) Crisis management


    Answer: A) Direct messaging


26. Which social media metric is commonly used to measure customer service effectiveness?

    A) Likes

    B) Shares

    C) Response time

    D) Follower count


    Answer: C) Response time


27. How can businesses integrate social media customer service with their overall marketing strategy?

    A) By providing inconsistent responses

    B) By avoiding social media platforms

    C) By providing personalized responses

    D) By ignoring customer inquiries


    Answer: C) By providing personalized responses


28. Which of the following is NOT a benefit of providing excellent social media customer service?

    A) Increased brand loyalty

    B) Higher customer acquisition costs

    C) Enhanced brand reputation

    D) Improved customer retention


    Answer: B) Higher customer acquisition costs


29. Which social media platform is commonly used for real-time customer service interactions?

    A) Facebook

    B) LinkedIn

    C) Pinterest

    D) Snapchat


    Answer: A) Facebook


30. How can businesses use social media to gather feedback from customers?

    A) By disabling comments on posts

    B) By asking open-ended questions

    C) By posting only promotional content

    D) By blocking negative comments


    Answer: B) By asking open-ended questions


31. Which of the following is an example of proactive social media customer service?

    A) Waiting for customers to initiate contact

    B) Addressing customer issues before they escalate

    C) Ignoring customer complaints

    D) Responding slowly to inquiries


    Answer: B) Addressing customer issues before they escalate


32. What is the importance of transparency in social media customer service?

    A) It encourages customers to share personal information

    B) It helps build trust and credibility with customers

    C) It increases the likelihood of negative feedback

    D) It decreases response time


    Answer: B) It helps build trust and credibility with customers


33. Which social media feature allows businesses to create private groups for customer support?

    A) Hashtags

    B) Stories

    C) Messenger

    D) Groups


    Answer: D) Groups


34. How can businesses use social media to provide self-service options for customers?

    A) By limiting access to customer support resources

    B) By providing educational content and FAQs

    C) By disabling messaging features

    D) By ignoring customer inquiries


    Answer: B) By providing educational content and FAQs


35. What is the significance of consistency in social media customer service?

    A) It leads to fewer customer interactions

    B) It increases brand visibility

    C) It improves customer satisfaction and trust

    D) It allows for sporadic responses


    Answer: C) It improves customer satisfaction and trust


36. Which social media platform is known for its use of direct messages for customer service?

    A) Instagram

    B) Twitter

    C) LinkedIn

    D) Pinterest


    Answer: B) Twitter


37. What should businesses do after resolving a customer issue on social media?

    A) Delete the original complaint

    B) Request the customer to follow the business

    C) Follow up to ensure satisfaction

    D) Ignore further communication


    Answer: C) Follow up to ensure satisfaction


38. Which of the following is NOT a best practice for handling customer complaints on social media?

    A) Acknowledge the issue publicly

    B) Redirect the customer to email for resolution

    C) Provide a genuine apology

    D) Offer a solution or compensation


    Answer: B) Redirect the customer to email for resolution


39. How can businesses use social media listening tools for customer service?

    A) To ignore customer feedback

    B) To track brand mentions and sentiment

    C) To decrease response time

    D) To delete negative comments


    Answer: B) To track brand mentions and sentiment


40. Which social media platform is commonly used for customer service in the B2B (business-to-business) sector?

    A) Facebook

    B) Instagram

    C) LinkedIn

    D) Snapchat


    Answer: C) LinkedIn


41. What is the primary goal of social media customer service?

    A) Building brand awareness

    B) Increasing website traffic

    C) Enhancing customer satisfaction

    D) Generating sales leads


    Answer: C) Enhancing customer satisfaction


42. What should businesses do if they cannot resolve a customer issue publicly on social media?

    A) Direct the customer to email support

    B) Ignore the complaint

    C) Delete the customer's comment

    D) Offer a public apology


Answer: A) Direct the customer to email support


43. How can businesses handle negative feedback on social media?

    A) Respond with hostility

    B) Delete the comment

    C) Respond promptly and professionally

    D) Ignore the feedback


    Answer: C) Respond promptly and professionally


44. Which term refers to addressing customer complaints or inquiries on social media platforms?

    A) Social engagement

    B) Social monitoring

    C) Social responsiveness

    D) Social listening


    Answer: A) Social engagement


45. What is the term for using private messages on social media to resolve customer issues?

    A) Direct messaging

    B) Public response

    C) Social listening

    D) Crisis management


    Answer: A) Direct messaging


46. Which social media metric is commonly used to measure customer service effectiveness?

    A) Likes

    B) Shares

    C) Response time

    D) Follower count


    Answer: C) Response time


47. How can businesses integrate social media customer service with their overall marketing strategy?

    A) By providing inconsistent responses

    B) By avoiding social media platforms

    C) By providing personalized responses

    D) By ignoring customer inquiries


    Answer: C) By providing personalized responses


48. Which metric measures the percentage of customer inquiries responded to within a specific timeframe?

    A) Response rate

    B) Engagement rate

    C) Conversion rate

    D) Click-through rate


    Answer: A) Response rate


49. Which social media platform is commonly used for real-time customer service interactions?

    A) Facebook

    B) LinkedIn

    C) Pinterest

    D) Snapchat


    Answer: A) Facebook


50. How can businesses use social media to gather feedback from customers?

    A) By disabling comments on posts

    B) By asking open-ended questions

    C) By posting only promotional content

    D) By blocking negative comments


    Answer: B) By asking open-ended questions

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